wicket11 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the use of the wicket11 platform and all its associated services ("Services"). wicket11 is an online cricket betting, slot games, and live casino platform operated specifically for Bangladesh.

These Terms form a legally binding agreement. wicket11 reserves the right to amend these Terms at any time. Continued use of the platform after updated Terms are published constitutes acceptance of the new Terms.

As a safe and reliable platform, wicket11 uses SSL encryption technology for all transactions and is committed to ensuring fair play.

2 Eligibility Requirements

To create and use an account on the wicket11 platform, you must meet the following eligibility requirements:

• You must be at least 21 years of age (for those aged 21 and above only).
• You must be a capable adult and must use this service voluntarily.
• You must confirm that you are betting in your own name and using your own lawful funds.
• You must not have any active self-exclusion or any legal restriction in place.
• Each individual may operate only one account — multiple accounts are strictly prohibited.

3 Account Registration and Management

At the time of registration, you must provide accurate, complete, and up-to-date information. Providing false or misleading information may result in the account being suspended or permanently closed.

• Keep your login credentials (username and password) completely confidential and do not share them with any third party.
• Notify our support team immediately of any unauthorized access to your account.
• The name on the account and the name on the payment method must match — otherwise, withdrawal processing may be delayed.
• wicket11 may at any time request a national identity card, passport, or other documents for KYC (Know Your Customer) verification.
• Inactive accounts (no login or transaction for 12 consecutive months) may be automatically marked as inactive.

4 Deposits and Withdrawals

All financial transactions on the wicket11 platform are conducted in Bangladeshi Taka (BDT / ৳). The following payment methods are supported:

• bKash
• Nagad
• Rocket
• Bank Transfer (selected banks)

Deposit Terms:

• Minimum deposit amount: ৳300 (for each method).
• Deposits can be made through any registered payment method.
• Deposits from third parties are not accepted.

Withdrawal Terms:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing generally takes 15 minutes to 2 hours.
• Withdrawal requests will only be processed to the same payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• wicket11 reserves the right to hold withdrawals in case of suspicious transactions.

5 Bonuses and Promotions

wicket11 regularly offers various bonuses and promotional offers. All bonuses are provided under specific terms and conditions.

Welcome Bonus:

• Up to 200% bonus on the first deposit, with a maximum of ৳20,000.
• For example: deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000.
• Or: deposit ৳22,000 and receive a ৳20,000 bonus, giving a total balance of ৳42,000.
• Bonus wagering requirement: 20 times (20x). This means you must wager 20 times the bonus amount before the bonus can be withdrawn.
• The required wagering must be completed before the bonus funds become eligible for withdrawal.

General Bonus Terms:

• Each bonus offer has its own validity period and conditions — details are provided on the relevant offer page.
• Multiple bonuses cannot be combined at the same time unless explicitly stated.
• If fraud or misuse in the bonus program is detected, wicket11 reserves the right to forfeit the bonus and close the account.
• wicket11 reserves the right to modify or cancel any bonus program at any time.

6 Betting and Gaming Rules

The wicket11 platform offers various gaming services including cricket betting, slot games, and live casino. Specific rules apply to each category.

• All bets are considered final once confirmed — they cannot be changed or cancelled under any circumstances.
• wicket11 reserves the right to void bets placed on incorrect odds or situations displayed due to a technical error.
• If a match or event is cancelled or suspended indefinitely, refunds or settlements will be handled in accordance with wicket11's set policy.
• wicket11 is not responsible for any bets missed due to loss of internet connection during live betting.
• The outcomes of slot and casino games are determined by a certified Random Number Generator (RNG).
• Joining the VIP program gives access to cashback and special benefits at the Bronze, Silver, Gold, and Platinum levels.

7 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account suspension or permanent closure:

• Using the platform for money laundering or illegal activities.
• Operating multiple accounts or using another person's account.
• Bonus abuse — such as repeatedly attempting to claim the same bonus.
• Placing bets using software, bots, scripts, or any other automated method.
• Harassing, threatening, or showing disrespectful behavior toward other players or staff.
• Attempting to breach the platform's security systems.
• Deliberately exploiting a technical error in any game or service.
• Placing bets on behalf of minors or allowing them to use an account.

If wicket11 detects suspicious activity, it reserves the right to hold the account and funds until the investigation is complete.

8 Privacy and Data Protection

wicket11 gives the highest priority to the protection of your personal information. Your data is collected, used, and stored in accordance with our privacy policy.

• All personal and financial information is protected by industry-standard SSL encryption.
• Your information is not sold to any third party.
• In cases of legal obligation, information may be provided upon request by the authorities.
• Requests to correct or delete your information can be made through the support team.

For more details, please read our Privacy Policy.

9 Intellectual Property

All content on the wicket11 platform — including logos, trademarks, graphics, designs, software, text, images, and audio-visual elements — is the exclusive property of wicket11.

• Reproducing, distributing, publishing, or commercially using any content without prior written permission from wicket11 is prohibited.
• Limited viewing and use of content is permitted for personal, non-commercial purposes.
• The intellectual property of game software providers is protected under the respective entities.

10 Limitation of Liability

wicket11 bears no liability in the following situations:

• Loss of bets due to loss of internet connection, server failure, or technical issues.
• Any loss caused by problems with your own device or network.
• Delays or errors by third-party payment providers.
• Service disruption caused by unforeseen circumstances or events.
• Your account credentials falling into someone else's hands if you shared them yourself.

wicket11 always strives to maintain service quality, but uninterrupted service cannot be guaranteed.

11 Responsible Gaming

wicket11 places the highest importance on responsible gaming. We believe gaming should be a form of entertainment, not a cause of financial problems.

• You can set deposit limits, session time limits, or self-exclusion on your account if you wish.
• If any signs of gaming addiction appear, please contact our 24/7 live chat support.
• It is your responsibility to keep minors away from this platform.
• Never view gambling as a source of income — play only for entertainment.
• Do not bet more than you can afford to lose.

Visit our Responsible Gaming page for more information and support.

12 Amendments and Termination

wicket11 reserves the right to partially or fully change, amend, or cancel these Terms at any time. Users will be notified as early as possible in the case of significant changes.

Closing Your Account:

• You may request to close your account at any time through the support team.
• wicket11 may suspend or close an account without prior notice in the event of a terms and conditions violation.
• If an account is closed, any verified withdrawable balance will be paid out, but forfeited bonuses or disputed funds are not included.

Applicable Law:

Any disputes related to these terms and conditions and the wicket11 platform will be resolved in accordance with applicable international gaming laws and by mutual agreement of both parties. For any questions or complaints, please contact the support team.