wicket11 Privacy Policy

1 Introduction and Overview

wicket11 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy and protection of our users' personal information. This privacy policy describes how wicket11 collects your personal information, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the steps we take to protect your information.

This privacy policy ("Policy") applies to the wicket11.lat website and all related services. The purpose of this policy is to transparently inform you how we handle your data, so you can use our platform with confidence and peace of mind.

By registering to use our services or by browsing our website, you are giving your consent to accept the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 Information Collection

wicket11 collects various types of information from its users. A detailed description of this information is provided below:

2.1 Information Provided Directly

The information you provide directly during registration and account management includes:

• Full name (as per national identity card)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket or bank account number)
• Identity document information (for KYC verification)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and location-related information
• Browser type and version
• Device type and operating system
• Session duration and page browsing history
• Cookie and local storage data
• Login time and date
• Betting history and transaction records

2.3 Information Received from Third Parties

In some cases, information may be received from the following third parties:

• Transaction confirmations from payment processors (bKash, Nagad, Rocket, bank)
• Fraud prevention services
• Identity verification services

3 Purposes of Using Information

wicket11 uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Completing the account registration and verification process
• Ensuring login and security authentication
• Operating betting and gaming services
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Providing customer support

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and suspicious activity
• Verifying user age (ensuring 21 and above)
• Implementing responsible gaming policies
• Detecting the use of multiple accounts
• Meeting applicable legal obligations

3.3 Service Improvement

• Improving platform performance and usability
• Personalizing the user experience
• Sending relevant promotions and offers (with your consent only)
• Identifying and resolving technical issues

4 Information Sharing and Disclosure

wicket11 generally does not disclose users' personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to operate our platform, such as:

• Payment processing services (bKash, Nagad, Rocket, bank)
• Identity verification and KYC service providers
• Fraud prevention technology suppliers
• Cloud hosting and server services
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.)

Information is shared with these partners only as necessary to provide services and under strict confidentiality agreements.

4.2 Legal Requirements

Information may be provided to legal authorities in the following cases:

• If a court order or summons is issued
• As part of a government investigation
• To comply with anti-money laundering laws
• To protect our rights or property

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new owner will also be bound to manage the information under this privacy policy.

5 Information Security Measures

wicket11 takes industry-standard technical and organizational measures to protect your personal information:

5.1 Technical Security

• SSL Encryption: All data transmission on our website is protected by SSL/TLS encryption
• Data Encryption: Stored sensitive information (passwords, financial data) is kept using advanced encryption methods
• Firewall Protection: Multiple layers of firewalls are used to prevent unauthorized access
• Secure Servers: Our servers operate in secured data centers
• Regular Security Testing: Regular security audits are conducted to identify vulnerabilities

5.2 Account Security

• Requirement to use strong passwords
• Automatic alerts for suspicious login attempts
• Sessions automatically end after a defined period of inactivity
• Login history and device registration features

6 Cookies and Tracking Technologies

wicket11 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help us improve the quality of our services.

6.1 Use of Cookies

• Essential Cookies: For maintaining your login session and running the platform's core functions
• Performance Cookies: For monitoring page loading speed and server performance
• Functional Cookies: For remembering your preferences and settings (such as language preference)
• Analytics Cookies: For analyzing user behavior to improve service quality

6.2 Cookie Control

You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.

7 Data Retention Period

wicket11 retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: All information is retained for as long as the account remains active
• Closed Accounts: Even after an account is closed, financial transaction records may be retained for a defined period in accordance with regulatory requirements
• Disputed Transactions: Relevant information is retained until the dispute is resolved
• Legal Obligations: Some information may be retained for an extended period to meet legal requirements

After the required period, your information is securely deleted or anonymized by removing personally identifying details.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request details of your personal information stored with us at any time. Contact us via live chat or email.

8.2 Right to Correct Information

If there is any error or inaccuracy in your information, you may request a correction. This can be done through account settings or via the support team.

8.3 Right to Delete Information

In certain circumstances you may request deletion of your information. Please note, however, that we may be required to retain some information to meet legal obligations or for dispute resolution.

8.4 Right to Restrict Processing

You may request that the use of your information be restricted for specific purposes, particularly in the case of promotional communications.

8.5 Right to Data Portability

You may request to receive your account information in a structured, machine-readable format.

9 Responsible Gaming and Use of Information

wicket11 is committed to ensuring responsible gaming. To this end, we use your information to:

• Identify unusual or impulsive betting patterns
• Process and monitor self-exclusion requests
• Manage deposit limits and betting limits
• Provide support when signs of problematic gaming are detected

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Protection of Minors' Information

wicket11 is strictly for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during registration. If an account holder is found to be under 21, that account will be closed immediately and the associated information will be deleted except where required by legal obligation.

If you believe a minor has accidentally registered on our platform, please notify our support team immediately.

11 Third-Party Websites and Services

This privacy policy applies only to the wicket11.lat website and its direct services. Our platform uses software from various game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe).

These game providers operate under their own privacy policies, and wicket11 is not responsible for their operations. It is recommended that you read the relevant provider's privacy policy before using their services.

12 Policy Changes and Updates

wicket11 may periodically update this privacy policy. If any significant changes are made to the policy, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice on the website
• Updating the "Last Updated" date at the top of this page

Continuing to use our platform after notification of changes will be considered as your acceptance of the updated policy. If you do not agree with the revised policy, please contact our support team.

13 International Data Transfers

Our servers and technical infrastructure may be located in various countries. Your personal information may be transferred outside Bangladesh for processing purposes.

Such transfers are always carried out in accordance with the terms of this privacy policy and with appropriate measures in place to protect data. We ensure that transferred data receives the same level of protection described in this policy.